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๐Ÿ”ฅ Newly PostedProfessional

Senior Team Lead- IT Infra

AhmedabadPosted: October 07, 2026

Job Overview

Job Type
Professional
Location
Ahmedabad
Min Qualification
As per role
Industry
Professional / Corporate
Posted On
Oct 07, 2026
Source / Verification
Direct Employer
District
Ahmedabad
Work Mode
On-site

Job Description & Details

Technical Support / Operations Team Lead โ€“ STA System

About the Role

We are looking for an experienced Technical Support / Operations Team Lead to take ownership of the operation, maintenance, uptime, and field support of the STA System installed across bus stations in Gujarat.

The role involves leading field engineers and support teams, monitoring system health, coordinating with bus station and depot officials, handling complaints and preventive maintenance, and ensuring reliable operation of announcements, LED displays, networking, and related hardware.

Key Responsibilities

  • Lead and supervise field engineers and support staff across Gujarat.

  • Take overall responsibility for keeping the STA System operational and running across assigned bus stations.

  • Monitor the Vigil App and ensure reported issues and complaints are addressed within the required SLA.

  • Monitor non-reported advertisements/issues and ensure proper system functioning.

  • Maintain appropriate sound/audio levels, system uptime, announcements, LED displays, networking, and hardware health.

  • Prepare and approve daily team deployment plans based on priority issues and station requirements.

  • Monitor complaints and ensure their timely resolution and closure.

  • Ensure all 110 bus stations are visited at least once every 90 days for system-health verification.

  • Conduct preventive maintenance, technical inspections, and system audits during station visits.

  • Complete DM certificate collection from the team and Junior Team Leaders within the given timeline.

  • Handle and coordinate new STA system installations at bus stations whenever required.

  • Coordinate with Divisional Offices, Depots, and Corporation officials regarding technical concerns, requirements, complaints, and system-related issues.

  • Build and maintain professional relationships with DTOs, DCs, Depot Managers, Bus Station Managers, and other Corporation officials.

  • Review field-engineer reports, attendance, daily activities, and work completion.

  • Ensure timely completion of installations, repairs, preventive maintenance, and complaint resolution.

  • Coordinate with headquarters for spare parts, procurement requirements, technical escalations, and other support.

  • Provide backend technical support to the field team whenever required.

  • Train and mentor field engineers and support staff in technical troubleshooting and customer/stakeholder handling.

  • Handle team members and ensure effective field coordination and execution.

  • Prepare and submit daily, weekly, and monthly MIS reports.

  • Ensure all assigned technical activities are completed within committed timelines.

Key Result Area (KRA)

Lead and manage the technical support team responsible for the operation and maintenance of the Computerized Passenger Announcement System across 110 bus stations in Gujarat.

The primary objective is to ensure:

  • Maximum system uptime

  • Timely complaint and issue resolution

  • Effective preventive maintenance

  • Proper system health monitoring

  • Timely installation and repair activities

  • Effective field-team management

  • Proper documentation and MIS reporting

  • Strong coordination with Corporation officials, DTOs, DCs, Depot Managers, and Bus Station Managers

Role Focus

This is a field-oriented technical leadership role combining team management, system monitoring, preventive maintenance, troubleshooting, installation coordination, stakeholder management, and backend technical support across Gujarat.

Experience / Qualification / Salary / Hiring Company / Application Details: Not provided in the supplied information.

How to Apply

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